1. Service description
Bijak Cloud provides a Sovereign AI cloud platform for compute, storage, inference, retrieval, and supporting services. The platform is operated exclusively inside Malaysian data centres under Malaysian jurisdiction.
Terms of service
Sovereign AI terms
Last updated December 17, 2024. These terms govern access to and use of the Bijak Cloud platform.
Clauses · 09 SLA · Per MSA schedule Residency · Malaysia · Always Updated · December 17, 2024
2. Service levels
Uptime commitments, measurement methodology, and credit thresholds are defined in the service-level schedule attached to your Master Service Agreement. Tier-specific commitments are agreed in that schedule rather than stated on this page.
Where service credits apply, they are calculated against the monthly contract value and applied to the next invoice. Service credits are the sole and exclusive remedy for SLA non-conformance.
3. Data residency
Customer data stays inside Malaysian data centres. Bijak Cloud will not transfer, replicate, or process customer data outside Malaysia without the customer's prior written instruction.
4. Acceptable use
Customers must not use the platform for unlawful, harmful, or regulated content that exceeds their permitted use case. Bijak Cloud may suspend service to investigate credible reports of misuse.
5. Security
Bijak Cloud designs its platform around PDPA 2010 (Act 709) and applies controls relevant to POCA obligations where they apply to the service. A security control description and data processing agreement are available under NDA. This page does not claim ISO 27001 or SOC 2 certification.
6. Termination & data export
On termination, customers have 30 days to export their data in open formats documented in the offboarding runbook. After 30 days, Bijak Cloud will delete customer data and certify deletion in writing.
7. Liability
Liability is capped at the fees paid in the 12 months preceding the event giving rise to the claim, except for breaches of confidentiality, indemnification obligations, and wilful misconduct, which are uncapped.
8. Governing law
These terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts of Malaysia.
9. Contact
Questions about these terms can be sent to sales@bijakcloud.com. Legal enquiries specifically should be sent to legal@bijakcloud.com.