Frequently asked
Sovereign AI questions, answered
Fourteen questions about the platform, the residency guarantees, and the procurement story.
Theme · 01
Sovereign AI
Q · 01 What is Sovereign AI?
Sovereign AI is artificial intelligence built and operated under the legal jurisdiction of a single country. For Malaysia that means all data, models, and inference stay inside Malaysian data centres, governed by Malaysian law and Malaysian-only operators.
Q · 02 Why does sovereignty matter for AI workloads?
Regulated industries — banking, healthcare, government — face strict rules about where data can live and who can access it. Sovereign AI removes the residency question from your procurement checklist and replaces it with a contractual guarantee.
Q · 03 Do you offer Bahasa Melayu first-class support?
Yes. Tokenizers, embeddings, BM-aware RAG, and full Bahasa Melayu UI surfaces are first-class features, not afterthoughts.
Theme · 02
Data Residency
Q · 01 Where does my data live?
Every byte — prompts, embeddings, model weights, audit logs, backups — stays inside Malaysian data centres under Malaysian jurisdiction. There is no out-of-country replication.
Q · 02 Can I choose which data centre runs my workload?
Yes. Deployments can be pinned to a single in-country zone, with a separate recovery zone for disaster recovery. Both stay inside Malaysia.
Q · 03 Where is support delivered from?
Sales, support and delivery are handled by our Malaysia-based team. Any remote access from outside Malaysia requires your written authorisation and is recorded in the audit log.
Q · 04 What about egress to other clouds?
You can egress anywhere you choose via standard internet egress, but no data leaves our infrastructure without an explicit action you initiate. There is no hidden replication.
Theme · 03
Compliance
Q · 01 Are you PDPA-aligned?
Yes. The platform is aligned with PDPA 2010 by construction, with contractual data-residency guarantees, audit log export, and data-subject access request tooling.
Q · 02 Do you hold ISO 27001 or SOC 2 certification?
Not currently. We do not claim certifications we do not hold. Our security control description and data processing agreement are available under NDA via security@bijakcloud.com.
Theme · 04
Pricing
Q · 01 How is pricing structured?
Three tiers — Starter, Business, Sovereign — sized to your workload. No public list price; every contract is sized to your compute, storage, inference, and SLA.
Q · 02 Is there a free tier?
Starter includes a 30-day evaluation with a clear exit path and full data export. It is not a perpetual free tier.
Theme · 05
Onboarding
Q · 01 How long does onboarding take?
Pilot deployments land inside a week. Sovereign single-tenant deployments typically cut over in eight to twelve weeks including compliance review.
Q · 02 Do you provide migration support?
Yes — a named migration squad (solution architect, data engineer, security engineer) runs your first workload end-to-end.
Theme · 06
Integration
Q · 01 Which enterprise systems do you integrate with?
SAP, Oracle, Microsoft 365, Google Workspace, Okta, Azure AD, Grafana, Prometheus, Slack, Teams, PagerDuty, and standard SMTP. Twenty integrations across five categories — see the Integrations page.
Theme · 07
Exit strategy
Q · 01 How do I leave if the partnership ends?
We provide a full data export in open formats, a documented offboarding runbook, and a 30-day post-termination support window. Your data is yours.